The Del E. Webb Center for the Performing Arts strives to make its performances and facilities accessible to all our patrons. Our Box Office staff are ready to help audience members to ensure an enjoyable experience. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact our Box Office personnel with any special needs or requirements when purchasing tickets by calling 928-684-6624.
Group Sales: If you are organizing a large group with accessible needs, please contact Stephanie Fornoff at 928-684-6624 to coordinate purchasing tickets and seating.
The theatre has wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theatre seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theatre seat should request wheelchair-accessible locations when ordering tickets. Wheelchair-accessible and companion seating may be purchased by phone, in person, and online. For personal assistance selecting accessible and companion seats or for more information about accessibility for a person with a disability, please contact our Box Office at 928-684-6624 Monday through Friday from 9 am to 5 pm.
Wheelchair accessible seating is provided in Rows H & Q. Row J is available for patrons who have limited mobility. Rows B & C are available for patrons who have visual and/or hearing impairments. Click here to review a map highlighting accessible seating locations.
Please Note: Broad steps separate each of the theatre rows descending from the back of the house by Portals B & C. Standard depth stairs separate each of the theatre rows descending from mid-house by Portals A & D. If you have limited mobility, descending multiple steps to access lower rows would not be the best option. We recommend sitting in rows near the portal doors to limit the number of steps. Click here to review a map highlighting low-mobility seating locations.
Patrons may reserve wheelchairs in advance by calling the Box Office at 928-684-6624, 9 am to 5 pm. A limited number of wheelchairs with foot-rests are available on a first-come, first-served basis.
It is strongly recommended that patrons who do not normally use a wheelchair bring a friend or companion to assist them in maneuvering the wheelchair. If needed, the House Manager is available to assist patrons in moving around the building.
Photo: Pink Martini
Patrons wishing to remain in their wheelchair during the event will be accommodated when possible. Patrons wishing to transfer from a wheelchair to a seat can request to have their wheelchair stored during the performance in a nearby location. Patrons with walkers will be able to store their walkers nearby. Please alert a volunteer or staff member if you will need assistance during intermission. Upon completion of the event, the volunteer or staff member will return your wheelchair or walker to you at your seat.
Main Entrance: There is a ramp available from the parking lot accessible spaces and drop-off area in front of the theatre.
Venue Accessibility: Access to the theatre is through Portal B for Row Q wheelchair seating and through Portals A & D for Rows B, C, H & J accessible seating areas. Click here to review a map highlighting accessible seating locations.
Please be aware that our staff is available to assist you whenever possible.
Wheelchair accessible restrooms are located off of the Atrium. The women’s room is to the left and the men’s room is to the right of the Atrium.
Water bottle filling stations and water fountains at 2 heights are located adjacent to both the women’s and men’s restrooms.
Upon request from visually impaired individuals, concession sales personnel will verbally provide price information. Sales personnel will be happy to retrieve merchandise for patrons who require assistance. An accessible concessions counter is located left of the Atrium entrance.
An assistive listening system is installed in the theatre. Assistive Listening Devices are available for use and headsets may be used at any seat. Induction neckloops are also available for patrons who use hearing aids and cochlear implants with a “T” switch. Assistive Listening Devices are available at the Box Office located in the Atrium. Headsets are distributed free-of-charge on a first-come, first-served basis. A driver’s license or credit card is required as collateral.
Patrons who are sensitive to amplified sound may request complimentary foam earplugs from the Box Office upon arrival.
The Webb Center welcomes Service Animals trained to provide specific work or tasks for the legally disabled as protected by the ADA. They will rest in the patron’s seating area during the performance. Any other animals that provide comfort or emotional support for their owners are not permitted, including, but not limited to, companion animals, emotional support animals, and therapy dogs. Per Arizona law, it is illegal to misrepresent a pet as a service animal and violators face fines up to $250.
The Webb Center’s exits are clearly marked and Evacuation Route signs are posted by each of the auditorium’s portal doors. Please take note of your closest exit in case of an emergency. The Del E. Webb Center for the Performing Arts personnel have been thoroughly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those patrons with disabilities, in the case of an emergency.
A Sign Language Interpreter is available upon request with at least a 2-week notice prior to event and based on interpreter availability.
Audio Description is available upon request with at least a 2-week notice prior to event and based on describer availability.
Large-print programs are available upon request 2 weeks prior to event for all Webb Center Presents programs.