We look to you, our community of arts lovers, for help at this critical time. Please donate to the Webb Center’s COVID-19 Relief Fund to ensure we remain strong.

WEBB CENTER

FAQs

Box Office Policies
& Services

COVID-19 Safety Measures

For detailed information regarding the Webb Center’s COVID-19 safety measures, please click here.

4 Easy Ways to Order Tickets
  • By phone: 928-684-6624
  • Online: Visit us online 24 hours a day at dewpac.org (a $4 per transaction surcharge applies to online orders).
  • In person: The Webb Center’s Box Office is located on the second floor of Wickenburg’s UMB Bank at the corner of Wickenburg Way (US 60) and Vulture Mine Road.
    Hours are Monday through Friday
    from 9:00 am – 5:00 pm.
  • By mail: Webb Center Box Office
    2001 W. Wickenburg Way, Suite 3
    Wickenburg, AZ 85390
    A per-ticket facility fee applies to all online, phone, in person and mail orders. Payments can be made by cash, check, American Express, MasterCard, Visa or Discover.
Facility Fees

A $5 per ticket facility fee for all online, phone, in person and mail orders will be applied.

Purchase a series of tickets and save!

Order tickets to a single event or plan ahead and save 5% to 10% on a series of tickets to 5 or more shows. You do not have to order the same number of tickets for each performance. Savings apply to all “Webb Center Presents” shows in Seating Levels A & B. Please note: offer applies to your initial series order. Tickets added later are subject to the “single event” ticket price. Retroactive discounts are not valid.

  • Save 5% when you purchase five or more shows and join the Encore Society at the $125 level or higher. Discount applies to the first to 2 adult tickets per show.
  • Save 10% when you purchase ten or more shows and join the Encore Society at the $600 level or higher. Discount applies to the first to 2 adult tickets per show.
  • Group sales: Reserve 15 or more tickets to any “Webb Center Presents” show and save 10%.
Tickets for Youth & Children

Tickets are required for all patrons, regardless of age. Tickets to select “Webb Center Presents” shows are $5 for youth 18 & under (no other discounts apply). The content of all of our shows are presented to this community with the intent to provide wholesome live entertainment. For events not specifically geared for young audiences, parents are asked to use discretion when bringing young children. Children must be accompanied and supervised by a responsible adult and should be able to sit quietly throughout the show. Out of respect for other ticket holders, babies under the age of 2 cannot be admitted to “Webb Center Presents” performances.

Ticket Scanners

The Webb Center electronically scans tickets for contact-free entry into its venue. The scanning system reads unique barcodes printed on each ticket to ensure that the ticket is valid and to record attendance. When exchanging or reprinting a ticket, the barcode is deactivated, making the original ticket invalid for admission.

Timed Seating

The Webb Center may institute timed seating in order to limit patron to patron contact and to promote safety measures. The timeframe in which you may be seated in the auditorium is printed on your ticket face. Those with centrally located seats will be asked to enter first. Those with seats located closer to the aisles will be asked to enter last. If you miss your seating window you will be considered a late arrival.

Photo: MOMIX

Timed Seating (continued)

To protect the artistic integrity of the performance and to limit patron to patron contact, those arriving late will be seated at the discretion of the House Manager in the most easily accessible seats during an appropriate break in the show. Please be advised that late arrivals may not be able to sit in their original ticketed seats.

Refunds & Exchanges

If you find that you cannot attend an event please contact the Webb Center Box Office no later than 48 hours prior to the event date. Tickets may be (1) exchanged for another event in the same season, subject to availability; (2) refunded for the full ticket price, excluding service charges; or (3) donated to the Webb Center as a tax-deductible contribution. Refunds will not be granted because of venue temperature, arrival at the wrong venue, sightlines, content or event duration.

If you notify the Box Office less than 48 hours prior to the event date, you can donate the tickets to the Webb Center as a tax-deductible contribution. If the performance is cancelled, the Webb Center will (1) refund the full ticket price, excluding service charges; or (2) credit the patron account for the full ticket price, excluding service charges, according to the ticket buyer’s direction.

Late Arrivals at Performances

The Atrium opens 60 minutes prior to show time and seating begins approximately 45 minutes before the performance. Please be advised that the theatre doors will close when the performance begins. To protect the artistic integrity of the performance and to limit patron to patron contact, those arriving late will be seated at the discretion of the House Manager in the most easily accessible seats during an appropriate break in the show. Please be advised that late arrivals may not be able to sit in their original ticketed seats.

Late Arrivals at Sold-Out Performances

The Atrium opens 60 minutes prior to show time and seating begins approximately 45 minutes before the performance. Tickets held at will-call and empty seats remaining 10 minutes after the performance begins will be released to those on standby. Theatre doors will close when the performance begins. To protect the artistic integrity of the performance and to limit patron to patron contact, those arriving late will be seated at the discretion of the House Manager in the most easily accessible seats during an appropriate break in the show. Please be advised that late arrivals may not be able to sit in their original ticketed seats.

Standby Policy for Sold-Out Shows

Patrons may request to be placed on a standby waitlist at the Box Office in the Atrium beginning 60 minutes prior to curtain. If seats become available, they will be released on a first-come, first-serve basis.

Beer & Wine Sales

Beer, wine and margaritas will be sold prior to and during the intermission of select performances. Please watch for an email containing this specific information in the days prior to your event.

Parking

Self Parking in the general parking lot is free for all patrons. Valet parking will be provided by Cactus Valet at each performance for a nominal fee. Free accessible parking is available in the lot closest to the Webb Center facility with vehicles displaying a Motor Vehicle Department issued handicapped placard. Click here to view a map of the Webb Center’s parking options.

Service Animals

The Webb Center welcomes Service Animals trained to provide specific work or tasks for the legally disabled as protected by the ADA. Any other animals that provide comfort or emotional support for their owners are not permitted, including, but not limited to, companion animals, emotional support animals, and therapy dogs. Per Arizona law, it is illegal to misrepresent a pet as a service animal and violators face fines up to $250.

Ticket Delivery Options

Select the “print at home” option, stop by the Box Office to pick up your tickets or choose to have them mailed at no additional charge. All tickets ordered less than ten days prior to an event will be held at Will-Call in the John & Lynne Boyer Atrium.

Complimentary Ticket Policy

All issued complimentary tickets are valid until 10 minutes prior to curtain. At that time, vacant seats may be released to persons on the standby waitlist.

Lost Tickets

The Webb Center Box Office can reprint lost tickets at no charge. Reprinted tickets will be held at Will-Call for the original purchaser to pick-up with a valid ID.

Performance Cancellation

All dates and artists are subject to change. When a performance is canceled or rescheduled, tickets may be exchanged or refunded. (Refunds are limited to the amount of ticket price, excluding service charges.)

Photo Policy

By attending a Webb Center event you hereby relinquish and assign all rights, title and interest, if any, to photographs and videos taken of yourself and members of your party and release, indemnify and hold harmless the Del E. Webb Center for the Performing Arts, its officers, directors, agents and employees from any and all claims which may result at any time by reason of their use.

Ticket Scalping

Arizona Revised Statutes §13-3718, prohibits ticket scalping “within two hundred feet (200ft) of an entry to the stadium, arena, theater or other place where an event is being held, or of the entry to a contiguous parking area” (Arizona Revised Statutes §13-3718). Any abuse of the Arizona Revised Statute or acts of sales associated with fraudulent tickets will be subject to immediate cancellation of all current and future accounts connected to the offender and is subject to legal action.

Tickets to events at the Webb Center must be purchased through the Webb Center Box Office or authorized vendors. Scalpers and ticket brokers are not recognized ticketing agents of the Webb Center. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the Webb Center. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk. We urge everyone to purchase tickets at the Webb Center Box Office.

The Webb Center reserves the right to cancel and void all ticket orders that have been purchased for the purpose of resale. Ticket orders will be refunded, excluding service charges and any applicable membership, and tickets will be considered invalid.

All terms and conditions subject to change without notice.