Policies & Services
4 Easy Ways to Order Tickets
- By phone: 928-684-6624
- Online: Visit us online 24 hours a day at www.dewpac.org (a $3 per ticket and $4 per transaction surcharge applies to online orders).
- In person: The Webb Center’s Box Office is located on the second floor of Wickenburg’s UMB Bank at the corner of Wickenburg Way (US 60) and Vulture Mine Road. Hours are Monday through Friday from 9:00 am-5:00 pm.
- By mail: Webb Center Box Office
2001 W Wickenburg Way, Suite 3
Wickenburg, AZ 85390
A $2 per ticket facility fee applies to all phone, in person and mail orders. Payments can be made by cash, check, American Express, MasterCard, Visa or Discover.
Purchase a series of tickets and save!
Order tickets to a single event or plan ahead and save 5% to 10% on a series of tickets to 5 or more shows. You do not have to order the same number of tickets for each performance. Savings apply to all “Webb Center Presents” shows in Seating Levels A & B. Please note: offer applies to your initial series order. Tickets added later are subject to the “single event” ticket price. Retroactive discounts are not valid.
- Save 5% when you purchase five or more shows and join the Encore Society at the $100 level or higher. Discount applies to the first to 2 adult tickets per show.
- Save 10% when you purchase ten or more shows and join the Encore Society at the $500 level or higher. Discount applies to the first to 2 adult tickets per show.
- Group sales: Reserve 15 or more tickets to any “Webb Center Presents” show and save 10%.
Tickets for Youth & Children
Tickets are required for all patrons, regardless of age. Tickets to select “Webb Center Presents” shows are $5 for youth 18 & under (no other discounts apply). The content of all of our shows are presented to this community with the intent to provide wholesome live entertainment. For events not specifically geared for young audiences, parents are asked to use discretion when bringing young children.
Children must be accompanied and supervised by a responsible adult and should be able to sit quietly throughout the show. Out of respect for other ticket holders, babies under the age of 2 cannot be admitted to “Webb Center Presents” performances.
Refunds & Exchanges
All tickets are non-refundable. You may donate tickets that you cannot use to the Webb Center as a tax-deductible contribution up to 48 hours prior to the event. Series subscribers may exchange a ticket for another event in the same season, subject to availability. Exchange tickets must be presented to the Webb Center Box Office no later than 48 hours prior to the date of the event.
Refunds will not be granted because of inability to attend an event, venue temperature, arrival at the wrong venue, sightlines, content or event duration.
Late Arrivals at Performances
The Atrium opens one hour prior to showtime and seating begins approximately 30 minutes before the performance. Please be advised that the theatre doors will close when the performance begins. To protect the artistic integrity of the performance, patrons arriving late will be seated by the House Manager in the late seating area at an appropriate break in the show. We appreciate your punctuality.
Late Arrivals at Sold Out Performances
The Atrium opens one hour prior to showtime and seating begins approximately 30 minutes before the performance. Unpaid tickets held at will-call and empty seats remaining 15 minutes after the performance begins will be released to those on standby. Please be advised that the theatre doors will close when the performance begins. To protect the artistic integrity of the performance, patrons arriving late will be seated at the discretion of the House Manager during an appropriate break in the show. We appreciate your punctuality.
Standby Policy for Sold Out Shows
Patrons may request to be placed on standby at the Box Office in the Atrium beginning one hour prior to curtain. If seats become available, they will be released on a first-come, first-serve basis.
Beer & Wine Sales
Beer and wine will be sold prior to select performances and during intermission.
Self Parking in the general parking lot is free for all patrons. Valet parking will be provided by Cactus Valet at each performance for $3.
Stop by the Box Office and pick up your tickets or select to have them mailed at no additional charge. All tickets ordered less than ten days prior to an event will be held at Will-Call in the John & Lynne Boyer Atrium.
Complimentary Ticket Policy
All issued complimentary tickets are valid until 10 minutes prior to curtain. At that time, vacant seats may be released to persons on standby.
The Webb Center Box Office can reprint lost tickets at no charge. Reprinted tickets will be held at Will-Call for the original purchaser to pick-up with valid ID.
All dates and artists are subject to change. When a performance is canceled or rescheduled, tickets may be exchanged or refunded. (Refunds are limited to the amount of ticket price, excluding service charges.)
By attending a Webb Center event you hereby relinquish and assign all rights, title and interest, if any, to photographs and videos taken of yourself and members of your party and release, indemnify and hold harmless the Del E. Webb Center for the Performing Arts, its officers, directors, agents and employees from any and all claims which may result at any time by reason of their use.
Arizona Revised Statutes §13-3718, prohibits ticket scalping “within two hundred feet (200ft) of an entry to the stadium, arena, theater or other place where an event is being held, or of the entry to a contiguous parking area” (Arizona Revised Statutes §13-3718). Any abuse of the Arizona Revised Statute or acts of sales associated with fraudulent tickets will be subject to immediate cancellation of all current and future accounts connected to offender and is subject to legal action.
Tickets to events at the Webb Center must be purchased through the Webb Center Box Office or authorized vendors. Scalpers and ticket brokers are not recognized ticketing agents of the Webb Center. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the Webb Center. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk. We urge everyone to purchase tickets at the Webb Center Box Office.
The Webb Center reserves the right to cancel and void all ticket orders that have been purchased for the purpose of resale. Ticket orders will be refunded, excluding service charges, and tickets will be considered invalid.